Terms and Conditions Welcom88 — Complete Platform Usage Guide

01Member Eligibility & Account Registration

To register and use welcom88 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age and above at the time of registration.
• A private individual, not a company, organization, or corporate entity.
• Not on the list of individuals prohibited from using online gambling platforms.
• Accounts must be registered in your own name only — registering on behalf of another person is strictly prohibited.
• Possess full legal capacity to enter into binding contracts.

One Account Per Individual

Each individual is only permitted to hold one (1) welcom88 account active at any one time. Holding multiple accounts — whether under the same or different identities — is a serious violation of these Terms and Conditions. Welcom88 reserves the right to close all accounts involved and forfeit any balances and wins without prior notice.

Accurate Registration Details

All information provided during registration must be accurate, current, and truthful. This includes your full name, date of birth, phone number, and bank account details. welcom88 reserves the right to suspend or terminate any account found to contain false or inaccurate information.

02Deposits, Withdrawals & Payments

Welcom88 supports a variety of local Malaysia deposit and withdrawal methods. All financial transactions on our platform are subject to the following terms:

Deposit

• The minimum deposit amount is RM20 for most payment methods.
• All deposits must be made using a payment method registered in the member's own name.
• Welcom88 does not accept third-party deposits — every deposit must originate from a bank account or e-wallet registered in the member's name.
• Successful deposits will be credited to your welcom88 account within 5–15 minutes.

Withdrawal

• The minimum withdrawal amount is RM30 for e-wallets and RM50 for bank transfers.
• All withdrawals are processed to the same payment method used for the deposit — this is a standard security measure.
• Welcom88 does not charge members any withdrawal fees.
• Withdrawals cannot be processed until the KYC process is complete and all active bonus requirements have been met.

03Bonuses, Promotions & Special Offers

Welcom88 offers various bonuses and promotions from time to time. All such offers are subject to the specific terms stated alongside each promotion, as well as the following general terms:

Wagering Requirements (Rollover)

All deposit bonuses, welcome bonuses, and free credits received at welcom88 are subject to wagering requirements. This means the bonus amount (and sometimes the deposit amount) must be wagered a number of times before a withdrawal is permitted. Specific wagering requirements are clearly stated at the time of bonus claim.

Bonus Validity Period

All bonuses have a limited validity period. Unused bonuses or unfulfilled rollover requirements within the specified period will expire automatically without any compensation. Members are advised to check their bonus expiry dates in the wallet section of their welcom88 account.

Bonus Abuse Policy

Welcom88 uses an advanced detection system to identify bonus abuse. The following activities are considered abuse and may result in account termination:

• Registering multiple accounts to claim bonuses more than once.
• Collusion between multiple members to artificially fulfil rollover requirements.
• Using automated software or bots to play in order to fulfill bonus requirements.
• Obvious hedging bets clearly intended to meet rollover requirements with minimal risk.

04KYC Process & Identity Verification

As part of welcom88's commitment to transparency and anti-money laundering compliance, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal.

Required Documents

• Identity document: Valid Malaysian Identity Card (MyKad) — both front and back sides.
• Bank account proof: Bank statement or screenshot of a bank account showing the account holder's name and account number.
• Verification selfie: A selfie holding your identity document (if requested by the welcom88 team for specific cases).

KYC Processing Time

The welcom88 team processes KYC applications within 24 working hours. While the KYC process is ongoing, withdrawals will be temporarily suspended. All submitted documents are processed securely and protected under welcom88's privacy policy.

05Game Rules & Member Conduct

Welcom88 provides a fair and secure gaming environment for all members. To ensure this is maintained, every member is required to comply with the following rules:

Prohibition on Third-Party Software

The use of any automated software, bots, scripts, or other tools designed to gain an unfair advantage in games is strictly prohibited at welcom88. This includes software that scans game patterns, places automatic bets, or exploits system vulnerabilities.

Game Results Are Final

All games at welcom88 use an independently certified Random Number Generator (RNG). The outcome of every game is completely random and cannot be manipulated. Every win or loss recorded by the welcom88 system is final and cannot be disputed on the grounds that the result should not have occurred.

Accepted Conduct

Welcom88 members are expected to conduct themselves respectfully and courteously when interacting with the platform and our support team. Abusive language, threats, or harassment directed at welcom88 staff will not be tolerated and may result in immediate account suspension.

06Account Security & Member Responsibilities

Security Responsibilities

You are solely responsible for keeping your welcom88 account login credentials confidential, including your username, password, and two-factor authentication (2FA) code. Welcom88 will not be liable for any losses arising from the sharing, theft, or misuse of your login information by third parties.

Reporting Unauthorized Access

If you suspect that your welcom88 account has been accessed by an unauthorised party, you must report it to the welcom88 support team immediately. Please contact us via the official support channels listed on the FAQ us.

07Responsible Gaming

Welcom88 is committed to promoting responsible gaming. We provide a range of tools to help members manage their playing habits:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on how much you can deposit within a given period.
• Loss Limit: Set a maximum loss amount per day, week, or month.
• Session Play Limit: Set a maximum time limit for your playing sessions.
• Self-Exclusion Break: Take a break from the platform for a period of your choice — from 24 hours up to 6 months.
• Permanent Self-Exclusion: If you feel that gaming has become a problem, you may apply for a permanent self-exclusion from the welcom88 platform.

For more information on responsible gaming tools and available support resources, please visit the Responsible Gaming us.

08Account Termination & Suspension

Welcom88 reserves the right to suspend or terminate a member's account for the following reasons:

• Violation of any part of these Terms and Conditions.
• Holding multiple accounts.
• Bonus or promotion abuse.
• Fraud, money laundering, or other illegal activities.
• False or misleading registration information.
• Use of automated software or other unauthorized methods.

Account Closure by Member

Members may request to close their welcom88 account at any time by contacting our customer support team. Prior to closure, all eligible balances (after fulfilling any applicable requirements) will be returned to the member.

Effects of Termination

When an account is terminated due to a breach of terms, welcom88 reserves the right to forfeit any balance, winnings, or bonuses held in that account. This decision is final and non-appealable in most cases.

09Disclaimer & Limitation of Liability

Welcom88 services are provided on an "as is" basis. While we strive to keep the platform running smoothly at all times, welcom88 does not guarantee that the service will be free from interruptions, delays, or technical errors.

Welcom88 is not liable for:

• Losses arising from service interruptions, technical issues, or system maintenance.
• Losses resulting from unauthorised account access due to the member's own security negligence.
• Financial decisions made based on information available on the welcom88 platform.
• Losses exceeding the total amount deposited by the member into their welcom88 account.

10Amendments to Terms & Applicable Law

Welcom88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the welcom88 platform. Members are advised to review this page regularly to stay informed of the latest terms.

By continuing to use the welcom88 platform after any amendments, you are deemed to have accepted the revised terms.