Personal Data Protection

Privacy Policy Welcom88 — Your Information, Our Responsibility

Welcom88 takes every member's privacy seriously. This policy clearly explains how we collect, store, use, and protect your personal data when you use our platform.

Updated: 1 January 2026 PDPA 2010 Compliance SSL 256-bit
Our Privacy Commitment
Fully Encrypted Data
256-bit SSL Encryption at all times
No Data Sales
Your information is never sold to third parties
Full Control in Your Hands
Right to access, update & delete data
Malaysia PDPA Compliant
Personal Data Protection Act 2010

How Welcom88 Protects Your Data

Personal data protection is more than a legal obligation for welcom88 — it is a core part of our commitment to trust and transparency.

Secure Storage

All welcom88 member personal data is stored on servers protected with industry-standard encryption. Database access is restricted to authorized personnel only, with multi-layer authentication.

No Data Sales

Welcom88 has never and will never sell, rent, or transfer member personal data to third parties for marketing or commercial purposes without explicit consent from the member concerned.

Member Controls

You have the right to access, update, correct, or request deletion of your personal data stored at welcom88 at any time through our official support channels.

PDPA 2010 Compliance

The welcom88 privacy policy is built in full compliance with Malaysia's Personal Data Protection Act 2010. All our data collection and processing practices meet the required legal standards.

Communication Preferences

You may opt out of marketing communications from welcom88 at any time by updating your notification preferences in your account settings or by contacting our support team.

Breach Response

In the event of any data breach involving member personal information, welcom88 is committed to notifying affected members within 72 hours and taking immediate remedial action.

This Privacy Policy applies to all welcom88 members and visitors, including users who access the platform via website, mobile app, or any digital services we offer. By using welcom88 services, you agree to the collection and use of information as described in this policy.

01Information We Collect

Welcom88 collects personal information you provide directly when registering and using our platform, as well as information collected automatically through your use of the service.

Information You Provide Directly

  • Identity information: Full name, date of birth, identification card number (MyKad), gender and nationality.
  • Contact information: Email address, phone number, and residential address.
  • Financial information: Bank account details, bank name, account number, and e-wallet information for deposit and withdrawal purposes.
  • KYC Documents: MyKad copy, bank statements, and selfie verification photos submitted during the Know Your Customer process.
  • Account information: Your username, password (stored in encrypted form) and account preferences.

Automatically Collected Information

  • Usage data: Pages visited, session duration, games played, and wagering records.
  • Technical data: IP address, device type, operating system, web browser, and screen resolution.
  • Location data: General location based on IP address for security and compliance purposes.
  • Cookies and similar technologies: Information collected via session cookies and preference cookies to enhance the user experience.
Summary of Data Collected
Data Type Primary Purpose Retention Period
Identity Information Account verification & KYC Throughout the active account period + 7 years
Financial Information Payment Processing Throughout the active account period + 7 years
Usage Data Security & improvements 13 months in operation
Cookie Data User Experience Up to 12 months

02How We Use Your Information

Welcom88 uses collected personal data for legitimate and necessary purposes in operating the platform. We do not use your data for purposes unrelated to the services we provide.

Primary Purpose of Data Use

  • Account management: Creating, verifying and maintaining your welcom88 account.
  • Transaction processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
  • Platform Security: Detecting and preventing fraud, money laundering and account abuse.
  • Legal compliance: Meeting KYC, AML (Anti-Money Laundering) compliance obligations and applicable Malaysian legal requirements.
  • Customer support: Providing support and resolving your inquiries or complaints more effectively.
  • Service improvement: Analyzing usage patterns to improve platform performance and user experience.
  • Communications: Sending important account-related notices, security updates and promotional information (where you have given consent).

welcom88's Commitment: We only use your data for the purposes stated in this policy. We do not make automated decisions that materially affect you based solely on collected data without human review.

03Information Sharing & Disclosure

Welcom88 does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may need to share information with the parties listed below:

Parties That May Receive Your Data

  • Payment service providers: Financial institutions, payment processors, and e-wallet gateways used to handle your transactions — only the minimum necessary data is shared.
  • Technology service providers: Companies providing technical infrastructure, server hosting, and cybersecurity services — subject to strict confidentiality agreements.
  • Regulatory authorities: Malaysian government agencies or relevant regulatory bodies where required by law, court order, or lawful directive.
  • Law enforcement: Police or law enforcement agencies when there is a legitimate legal requirement related to financial crime investigations.

Welcom88 requires all third-party service providers who receive member data to comply with security and confidentiality standards equal to or equivalent to those of welcom88. All data sharing is subject to legally binding data processing agreements.

04Data Security & Technical Protection

Welcom88 implements comprehensive technical and organizational security measures to protect member personal data from unauthorized access, disclosure, alteration, or destruction.

Technical Security Measures

  • 256-bit SSL Encryption: All data transmitted between your device and welcom88 servers is protected with industry-grade SSL encryption.
  • Data-at-rest encryption: Data stored in our databases is encrypted using AES-256 algorithm.
  • Two-factor authentication (2FA): Additional security layers are available for all accounts to prevent unauthorized access.
  • 24/7 Monitoring: Active threat detection and security monitoring systems operate around the clock.
  • Periodic penetration testing: Welcom88 conducts regular security testing by independent parties to identify and patch any vulnerabilities.
  • Strict access controls: Internal staff access to user data is strictly limited, logged, and monitored.

05Your Privacy Rights

As a welcom88 member, you have certain rights regarding your personal data held by us. These rights can be exercised by contacting our support team through official channels.

Right to Access

You have the right to request a copy of the personal data welcom88 holds about you. We will fulfill this request within 30 business days.

Right to Rectification

If any personal data we hold about you is inaccurate or outdated, you have the right to request prompt correction.

Right to Erasure

Under certain circumstances, you may request that your personal data be deleted — subject to legal retention obligations.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time, without conditions.

Right to Restriction

You may request a restriction on the processing of your data under certain circumstances, such as during a review or dispute.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transfer it to another service provider if needed.

06Cookies & Tracking Technologies

Welcom88 uses cookies and similar technologies to enhance the user experience, ensure session security, and analyze platform usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Session cookies (required): Required for core platform functions such as login, authentication, and session security. These cookies cannot be disabled without affecting platform functionality.
  • Preference cookies: Saving your preferences such as language, theme and display settings to deliver a more personalized experience.
  • Analytical cookies: Helps us understand how members use the platform for continuous improvement — this data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the welcom88 platform.

07Children's Data

Welcom88 does not knowingly collect any personal data from individuals under the age of 18. Our platform is strictly for adults. If we discover that we have collected personal data from a minor without verified parental consent, we will take immediate steps to delete that information.

If you believe your child or someone under the age of 18 has registered a welcom88 account, please contact our support team immediately via the FAQ us so that we can take the appropriate action.

08Changes to This Privacy Policy

Welcom88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or the way we conduct business.

When material changes occur, we will:

  • Displaying clear notices on the welcom88 website and app.
  • Sending email notifications to all registered members.
  • Updating the "Last Updated" date at the top of this document.

Continued use of the welcom88 platform after any Privacy Policy changes take effect constitutes your acceptance of and agreement to the updated policy.

For any inquiries regarding this Privacy Policy or to exercise your privacy rights, please contact us via the FAQ. The welcom88 privacy team will respond to inquiries within 5 business days.

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